What You're Actually Paying For in a Website

By Keena Grisham · · 4 min read

Somewhere right now, a business owner is staring at a quote and typing "is $1,500 a good price for a website" into a search bar. I have read a lot of those threads, and the answers are always the same fight: one person says they got theirs for $300, another says they paid $20,000, and everybody leaves more confused than they arrived. The confusion is honest. From the outside, those purchases look like the same product. They are not.

So instead of telling you what a website should cost (which nobody can do without knowing your business), let me show you what the money is actually buying at different levels, so a quote stops being a mystery number.

The part you can see is the cheap part

Pages, colors, fonts, a contact form. That layer has been commoditized, and honestly, the templates are decent now. If a website were only its visible layer, the $300 answer would be correct and my profession would deserve to shrink.

What separates the quotes is everything wrapped around that layer. When the number gets bigger, you are usually buying some combination of these:

  • Thinking. Someone learns your business, your customers, and what the site's actual job is before anything gets built, so the site says what you would say, structured the way a stranger needs to hear it.
  • Writing. Words a visitor can scan, that answer real questions, written for your business instead of adapted from a template's placeholder copy.
  • Photography and identity. Images of your actual business doing its actual work, instead of the same stock faces your competitors used.
  • Build quality. Pages that load fast on a phone, work for people using screen readers, and hold up when search engines read them.
  • The path after the click. What happens when someone submits the form: the confirmation, the notification, the follow-up. This is the part almost every cheap site simply does not have.
  • A person who answers. When something breaks or needs changing, there is somebody whose name you know.

None of that shows up in a screenshot. Which is exactly why two quotes for "a five-page website" can be an order of magnitude apart and both be priced fairly... they are quoting different products that happen to share a shape.

When you should not pay a professional

Candor is the first word of this studio's name, so here is the part a sales page would skip. There are situations where a template you build yourself is the right call, and I will happily say so to your face.

If the business is brand new and you are still figuring out what it even is (what you sell, to whom, at what price), a cheap template is fine, because any site you commission now describes a business that will not exist in a year. If the money would come out of rent, the answer is also no... a website is leverage on a working business, not a substitute for one. And if your customers all come from referrals and repeat work, and you genuinely do not want to grow, a simple accurate site that says who you are and how to reach you may be all you ever need.

What changes the math is the moment strangers start evaluating you: when people find you through search, compare you against competitors, or check you out after a referral before deciding to call. At that point the website is doing sales work every day, unsupervised, and its quality starts showing up in which calls you do and do not get. You will not see the ones you did not get... which is what makes this leak so easy to live with for years.

The questions that make a quote make sense

Whoever you talk to, me included, the way to evaluate a quote is not to compare the number against a thread on the internet. Two of the answers usually turn on things this site covers elsewhere: whether the quote includes original brand photography, and what actually changes when you hire someone local. Ask what the number contains:

  • Who writes the words, and what do they need from me to write them?
  • Where do the photos come from?
  • What happens when a visitor submits the contact form... walk me through every step.
  • What does it cost to run per month or year, and what exactly is that paying for?
  • When something needs changing in six months, who changes it and what does that cost?

A good builder answers all five without flinching, because the answers are the product. If the answers are vague, the quote is not for a cheaper version of the same thing. It is for less product, and now you know it. If you want to hear how I answer those five questions for a business like yours, the services page lays it out, and asking costs nothing.